gajianFrequently Asked Questions

Opening a gajian account takes three steps. First, visit our registration page and enter your username, email, password, and mobile number. Confirm your email by clicking the verification link we send you. Second, complete identity verification (KYC) by uploading a government-issued ID and proof of address. Our team reviews these documents within one business day. Third, make your first deposit using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet). Once your deposit is confirmed, you can access Liga 1 predictions, live-dealer tables, slots, and esports markets on gajian.

We require two documents for KYC verification on gajian. First, a government-issued ID such as a passport, national ID card, or driver's license. The ID must be valid and clearly show your full name, date of birth, and photo. Second, proof of address dated within the last three months — a utility bill, bank statement, or rental agreement showing your name and residential address. Upload both documents as clear colour images or PDF files. Our compliance team reviews your submission within one business day. If documents are unclear or incomplete, we will request resubmission.

If you forget your gajian password, click the "Forgot your password?" link on the login page. Enter your email address or username. We will send a password-reset link to your registered email. Click the link and create a new password. The reset link expires after 24 hours for security. If you do not receive the email, check your spam folder or contact our support team. We can verify your identity and send a new reset link within one business day.

Withdrawal requests on gajian are reviewed within one business day. After you submit a withdrawal request, our compliance team verifies your account and transaction history. Once approved, the funds are transferred to your chosen payment method — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank account (online payment, e-wallet, mobile banking, local payment). E-wallet transfers typically arrive within a few hours. Bank transfers may take one to two business days depending on your bank. If your withdrawal is delayed, contact our support team with your withdrawal reference number.

gajian does not charge deposit or withdrawal fees. However, your bank or e-wallet provider may apply their own transfer fees depending on the payment method you choose. For example, some banks charge a small fee for virtual account transfers, and some e-wallets may deduct a processing fee. These fees are set by your financial institution, not by gajian. We recommend checking with your bank or e-wallet provider before making a transfer. Our support team can clarify any fees related to your specific payment method.

Our weekly cashback offer is calculated based on your net losses during the week. At the end of each week, we review your account activity and calculate any eligible cashback. The cashback amount is credited directly to your gajian account balance. You can use this credit to place new predictions on Liga 1, Piala AFF, Champions League, or other available markets. Cashback is subject to our terms and conditions. For specific details about current cashback rates and eligibility, check the promotions section of your account or contact our support team.

The minimum deposit amount on gajian depends on your chosen payment method. E-wallet deposits (online payment, e-wallet, mobile banking, local payment, online payment) typically have a lower minimum, while bank virtual account transfers (e-wallet, mobile banking, local payment, online payment) may have a slightly higher minimum. Check the deposit page for the exact minimum for your payment method. If you have questions about account preferences, contact our support team — they can provide specific information for your region.

gajian offers predictions on major football leagues and tournaments. Our coverage includes Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF (Southeast Asian championship), Piala Asia, Champions League, Premier League, and other international competitions. We also list markets for MotoGP and badminton tournaments. Each market displays available prediction types, odds, and live updates. You can browse all available markets from your account dashboard. For the most current list of active markets, check the sports section of gajian or contact our support team.

gajian offers a variety of slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game has its own rules, payout structure, and gameplay mechanics. You can view the rules and paytable for each slot before playing. Our live-dealer section also features table games such as baccarat, Dragon Tiger, roulette, and blackjack with professional dealers. Browse the games section of your account to explore all available titles and find games that suit your preferences.

Yes, gajian offers esports markets including Mobile Legends, Free Fire, and PUBG Mobile. You can place predictions on professional esports tournaments and matches. Each esports market displays team information, match schedules, and available prediction types. Esports markets operate similarly to football markets — you select your prediction and confirm your stake. For details on current esports tournaments and upcoming matches, check the esports section of your gajian account.

gajian provides several account-control tools to help you manage your account securely. You can update your email address, mobile number, and password from your account settings. You can also review your transaction history, deposit and withdrawal records, and account activity log. If you notice suspicious activity, contact our support team immediately. We recommend changing your password regularly and keeping your email and mobile number up to date. For additional security, enable two-factor authentication if available on your account.

Our gajian support team handles English and Indonesian. You can contact us via live chat, email, or phone during business hours. Live chat is available for immediate assistance with account questions, payment issues, and technical problems. Email support typically responds within one business day. Our team is trained to help with account recovery, KYC verification, withdrawal requests, and general platform questions. If you need support in a different language, let us know and we will do our best to assist you or connect you with a multilingual team member.

gajian services are available only where local law permits online gaming and sportsbook betting. Before opening an account, confirm that our services are legal in your jurisdiction. If you are unsure, contact our support team — they can provide jurisdiction-specific guidance. Our legal notice page outlines service availability and your responsibilities as a gajian user. Users are responsible for verifying that their access and use comply with local law. If you access gajian from a prohibited jurisdiction, your account may be suspended or closed.