gajianPrivacy Policy

This page describes what we collect when you use gajian and how we keep that data protected. We take data security seriously and comply with applicable privacy laws in jurisdictions where we operate. When you register an account, deposit funds, or place predictions on Liga 1, Piala AFF, Champions League, or our live-dealer and slot games, we collect personal information necessary to verify your identity, process payments, and prevent fraud.

Our privacy commitments are simple: we collect only what we need, we protect it with encryption and access controls, and we do not sell your data to marketers or third-party advertisers. We may share information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and compliance partners only as needed to operate our platform and meet legal requirements.

This policy applies to all gajian account holders and visitors to our site. If you have questions about how we handle your data, contact our support team at any time during standard business hours.

What Data We Collect on gajian

When you register a gajian account, we collect:

• Identity information: Full name, date of birth, email address, phone number, residential address.
• Verification documents: Government-issued ID (KTP, passport, or driver's license), selfie or video verification, address proof (utility bill or bank statement).
• Payment information: Payment method details for deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet). We do not store full card numbers or e-wallet credentials; payment processors handle this securely.
• Account activity: Login timestamps, deposits, withdrawals, games played, predictions placed, and account balance history.
• Device and browser information: IP address, device type, browser type, and general location (country level only).

We use this data to verify your identity under anti-money-laundering regulations, process your transactions, investigate disputes, detect fraud, and comply with law enforcement requests.

How We Use Your Data

We use your gajian account data for the following purposes:

• Account management: Verifying your identity, managing your account balance, processing deposits and withdrawals.
• Compliance: Conducting know-your-customer (KYC) checks, detecting money laundering or fraud, reporting to authorities where required by law.
• Service delivery: Providing customer support, resolving disputes, sending transactional emails (deposit confirmations, withdrawal status, account alerts).
• Platform improvement: Analyzing usage patterns (aggregated, anonymized) to improve our platform, fix bugs, and enhance user experience.
• Legal obligations: Responding to court orders, regulatory requests, or law enforcement inquiries.

We do not use your data for marketing emails or promotional campaigns unless you opt in. We do not sell your data to third-party advertisers, data brokers, or marketing companies.

Our Third-Party Data Processors

We share your data with the following third parties only to operate gajian:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment, e-wallet, mobile banking, local payment receive your payment information and transaction details to process deposits and withdrawals. Each processor operates under their own privacy policy.
• Identity verification vendors: We use third-party services to verify your government-issued ID and detect fraud. These vendors may store your documents temporarily (typically 30 days) and then delete them.
• Customer support platforms: Our support team uses secure ticketing systems to manage your inquiries. Support staff may view your account information only to resolve your issue.
• Compliance and reporting: Where required by law, we report suspicious activity to financial-crime authorities in Jakarta, Surabaya, Bandung, Medan, and other jurisdictions where we operate.

We do not permit third parties to use your data for their own purposes. They are bound by data protection agreements and may process your data only on our instructions.

Your Rights on gajian

You have the right to access, correct, and request deletion of your personal data held by gajian. To exercise these rights, contact our support team with your account email and a request description.

We will provide your data in a portable format (typically CSV or PDF) within 10 business days. If you request deletion, we will remove your personal information subject to legal and regulatory requirements. Some data (e.g., transaction records, KYC documents) may be retained for five years to comply with anti-money-laundering law.

You may also request that we correct inaccurate information in your account (e.g., if your address has changed). Submit corrections via our support team or by updating your account settings directly.

Cookies and Tracking

Our gajian website and app use cookies to maintain your login session, remember your preferences, and measure site performance. Cookies are small text files stored on your device.

We use two types of cookies:

• Session cookies: These expire when you close your browser. They keep you logged into gajian during your visit.
• Persistent cookies: These remain on your device for up to 12 months. We use them to remember your language preference and login status across visits.

You can disable cookies in your browser settings, but this may affect gajian functionality (e.g., you may be logged out unexpectedly). We do not use third-party tracking cookies (e.g., from Google Analytics or Facebook Pixel) on gajian.

Our Data Security Measures

We protect your gajian data with industry-standard encryption (TLS 1.2+) during transmission and at rest. Our servers use firewalls, intrusion detection, and access logging. Access to personal data is restricted to staff who need it to perform their job (support agents, compliance officers, engineers). Staff are trained in data protection and bound by confidentiality agreements.

Our data centers are located outside Indonesia in jurisdictions with strong data protection standards. Data is encrypted before transfer and access is logged. We perform regular security audits and penetration testing to identify and fix vulnerabilities.

Despite these measures, no system is entirely risk-free. We cannot guarantee absolute security against sophisticated attacks. If we discover a data breach affecting your personal information, we will notify you as soon as possible.

International Data Transfers

Your gajian data may be processed and stored on servers outside your jurisdiction. Our primary data centers are in jurisdictions with privacy standards comparable to or stricter than Indonesia. By using gajian, you consent to this international transfer.

If you are in a jurisdiction with strict data-localization requirements, contact our support team to discuss options before opening an account.

Contact Us About Your Privacy

If you have questions about this privacy policy, wish to exercise your data rights, or believe we have mishandled your information, contact our support team:

• Live chat: Available during business hours for immediate privacy inquiries.
• Email: Send a detailed request with your account email and a description of your concern. We respond within five business days.
• Escalation: If you are unsatisfied with our response, escalate your complaint to our senior compliance officer, who will investigate and respond within 10 business days.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform features. We will notify you of material changes by email or in-app notification at least 30 days before they take effect.

Your continued use of gajian after a policy update constitutes acceptance of the new terms. If you disagree with any change, you may close your account and request deletion of your data (subject to legal retention requirements).

Summary

We at gajian collect personal information necessary to operate our platform, verify your identity, process payments, and comply with law. We protect your data with encryption, access controls, and security audits. We do not sell your data to marketers and share it with third parties only to operate gajian or meet legal obligations.

You have the right to access, correct, and request deletion of your data. If you have privacy concerns or wish to exercise your rights, contact our support team. We aim to respond to all privacy requests within 10 business days.

Related pages