gajian Platform Account Terms
We at gajian set out the terms that apply when you register an account, deposit funds, and use our platform for sportsbook betting (Liga 1, Piala AFF, Champions League), live-dealer games (baccarat, Dragon Tiger, roulette), and slot games (Aviator, Sweet Bonanza, Gates of Olympus). These terms describe your rights and obligations, our commitments to you, and the rules we enforce.
Our platform is available only where local law permits. By opening a gajian account, you confirm that access and use comply with your jurisdiction's regulations. We do not offer our services in jurisdictions where online gaming or sportsbook wagering is prohibited.
This document covers account creation, identity verification, deposits and withdrawals, bonus terms, dispute resolution, and our liability limits. If you have questions about these terms, our support team is available via live chat, email, or phone during standard business hours.
Our gajian Account Opening Terms
When you register on gajian, we require personal information including your full name, email address, phone number, date of birth, and residential address. You must be of legal age to open an account in your jurisdiction. We perform identity verification by requesting a government-issued ID (KTP, passport, or driver's license) and a recent selfie or video verification.
We also request address verification via a utility bill, bank statement, or similar document dated within three months. This process is mandatory under anti-money-laundering regulations. Our compliance team processes KYC documents within one business day, subject to document quality and completeness.
You are responsible for ensuring all information you provide is accurate and current. If we detect fraudulent information or misrepresentation, we reserve the right to suspend or close your account without liability. You may not open multiple gajian accounts under different names or identities.
Our Deposit and Withdrawal Policy
We accept deposits via eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet (e-wallets, instant settlement), and mobile banking, local payment, online payment, e-wallet (bank virtual accounts, 1–2 business hours). Deposits are credited to your gajian account balance immediately upon settlement confirmation.
Minimum and maximum deposit amounts are displayed during checkout and may vary by payment method and account status. We do not charge deposit fees, but your e-wallet provider or bank may apply their own charges.
When you request a withdrawal, our compliance team reviews the request to verify it matches your verified account details and complies with our terms. Processing windows vary by payment method. E-wallet withdrawals typically settle within one business day; bank transfers may take 1–2 business days depending on your bank's schedule. We reserve the right to hold withdrawals pending additional verification if unusual account activity is detected.
Withdrawals are subject to anti-money-laundering checks. We may request additional documentation (e.g., proof of source of funds) before processing large withdrawals. If you dispute a withdrawal, contact our support team with your account email and transaction ID.
Withdrawal restrictions during verification
If your account is under review, we may temporarily restrict withdrawals. This is standard practice and does not mean your funds are lost — you can withdraw once verification is complete.
Our gajian Bonus Terms
From time to time, we offer new-customer bonuses or promotional credits to your account. Any bonus is subject to specific terms, including:
- Eligibility: Bonuses are offered to new accounts that meet verification requirements and minimum deposit thresholds.
- Wagering requirements: Some bonuses require you to wager the bonus amount a certain number of times before you can withdraw winnings. We display specific wagering requirements at the time the bonus is offered.
- Expiration: Bonuses expire if unused within the stated period (typically 14–30 days).
- Forfeiture: If you close your account or request a withdrawal before meeting bonus terms, the bonus is forfeited.
- Game restrictions: Some bonuses may not be used on certain games or may have reduced odds on specific markets.
We are not obligated to offer bonuses, and we reserve the right to modify or withdraw promotional offers at any time. Any bonus promotion will display full terms before you accept it.
Our gajian Dispute Resolution Process
If you believe there is an error on your account (missing funds, incorrectly settled market, duplicate charge), contact our support team immediately. Provide your account email, the date and time of the transaction, and a description of the issue.
Our compliance and support teams investigate disputes within two business days. We review transaction logs, market settlement records, and payment processor confirmations. If we find an error in our favour, we correct your account and provide an explanation. If we find an error in your favour, we credit your account.
If you remain unsatisfied after our investigation, you may escalate your dispute to our senior support team. Escalations are reviewed within five business days. Our decision at this stage is final unless we are required by law to reconsider.
Our Liability Limits on gajian
We provide our platform and services on an "as available" basis. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from your use of gajian — including loss of profits, loss of data, or reputational harm. Our total liability to you for any claim is limited to the amount you have deposited in your gajian account in the preceding 12 months.
We do not guarantee that our platform will be error-free or uninterrupted. We perform maintenance and updates regularly, which may temporarily affect availability. We are not liable for service interruptions caused by factors outside our control, including third-party payment processor failures, internet outages, or force majeure events.
Service Availability and Jurisdiction Notice
gajian services are available only where local law permits. We do not offer sportsbook betting, live-dealer games, or slot games in jurisdictions where these activities are prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's regulations.
If you are based in Jakarta, Surabaya, Bandung, Medan, or other supported jurisdictions, you may open an account. If you are in a jurisdiction where our services are restricted or prohibited, your account may be suspended without notice or liability on our part.
We comply with applicable anti-money-laundering, know-your-customer (KYC), and financial services regulations. We may report account activity to relevant authorities if required by law. We reserve the right to deny service, suspend accounts, or close accounts if we believe activity violates our terms, applicable law, or regulatory requirements.
Our Data Protection and Privacy
Personal information you provide to gajian (name, address, ID, payment details) is protected under our privacy policy and applicable data protection law. We use encryption and security measures to safeguard your data. We do not sell or share your personal information with third parties except as required by law or to process your payments and withdrawals.
If you have questions about how we handle your data, contact our support team. You have the right to access, correct, or request deletion of your personal information, subject to legal and regulatory requirements.
Summary of Key Terms
When you open a gajian account, you confirm that you are of legal age, that your jurisdiction permits access to our services, and that you accept these terms. We require identity and address verification before deposits or withdrawals. Deposits via e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) settle instantly; bank virtual accounts settle within 1–2 business hours.
Any bonus we offer is subject to specific conditions including wagering requirements and expiration dates. If you have a dispute, contact our support team. We are not liable for indirect losses, and our liability is capped at your 12-month deposit total. Our services are available only where local law permits.
For the full privacy policy, dispute procedures, and additional terms, please contact our support team via live chat, email, or phone. These terms are effective as of the date you accepted them and may be updated periodically. We will notify you of material changes.